DNS Park

Steve Helms Jan 28 3 Announcements

Wed Jan 28 17:34:12 CST 2015 - We have been working with numerous customers this morning that have had intermittent resolution problems. We have checked all of our nameservers and found no problem. We have ultimately isolated the problem to unauthorized "glue" record changes at the domain registrar level. Those glue records were set to another server in China (68.64.169.202) with whom we have no affiliation with. Because we have no affiliation with the Chinese company or server, no records were being resolved by that other server.

We are working with the security and abuse teams from our domain registrar to determine the reason for the change, who made the change, and why we as domain owners were not notified.

Please let us know if you have any questions about this and we will do our best to answer.

 

We will keep everyone posted here.

 

Wed Jan 28 21:14:02 UTC 2015 - This issue may affect everyone. However the correct anycast routed server will likely respond more quickly than the invalid server. We do not have an ETA from the domain registrar at this time. We are applying as much pressure as we are able to get this resolved. Unfortunately, the problem is entirely out of our control. Once the registrar corrects their errors, things will begin operating as expected.

None of our user databases have been affected. There has been no data breach at DNS Park. The unauthorized changes happened at the registrar level outside of our control.

Wed Jan 28 21:56:09 UTC 2015 - To give everyone some additional details. The glue records for ns1.dnspark.com, ns2.dnspark.net, and ns3.dnspark.net were all changed at the registrar level. We were able to correct ns1.dnspark.com quickly when we discovered the issue. We are waiting for the registrar on the to correct the other two because of a bug in their system. We are also waiting for a full post-mortem explanation of the problem. We will continue to pester them for additional details and a resolution.

 

Thu Jan 29 02:14:13 UTC 2015 - It appears as though the glue records have been corrected though we have not heard back from Namecheap or Enom regarding the problems. We will continue to request a full response from them on the matter.

David Anthony December 18, 2013 Announcements

To all our current DNS Hosting customers, we would like you to announce that we have added a new anycast DNS server to our pool of nameservers. This is another huge improvement to our service that will increase response times and resilience.

As of Monday, December 9th, we began a slow phased migration to begin using the new anycast servers. This migration began by changing the IPv6 address of ns1.dnspark.net to the new anycast address and ended by ultimately transition the IPv4 address around Christmas.

All current paid DNS hosting customers should change their nameservers to the following:

ns1.dnspark.com
ns2.dnspark.net

While the new list of nameservers is shorter, the actual number of servers handling your request goes from approximately 55 to 65. Please note ns1.dnspark.com; it's domain is different than the previous nameservers which have traditionally been part of dnspark.net. We have changed the top-level domain of that nameserver to improve response times for .com domain owners.

Best regards,

The entire DNS Park staff

 

SOME QUESTIONS FOLKS HAVE ASKED ABOUT THE UPGRADE:

Q: Are you getting rid of ns1.dnspark.net ?

A: Technically, NO.  We will be updating the IP address for ns1.dnspark.net to the new anycast ns1.dnspark.com IP address, however, for optimal DNS resolution, especially if your domain is a .com, using ns1.dnspark.com will be slightly faster than ns1.dnspark.net.

Q: If I don't do anything, will my DNS break?

A: NO.  If you change nothing, your services will continue to work without flaw. Eventually we will redirect the other unicast servers to the 2 anycast servers. So while the zone may have extra NS records, we will continue to serve the correct data for you.

Q: Do I need to do anything at my domain name registrar?

A: Yes.  Your DNS will continue to function normally even if you don't, but for optimal results, you will need to update your registrar the registrar for each domain hosted with us to ns1.dnspark.com and ns2.dnspark.net.  If we could, we'd make these changes for you, but unfortunately, we can't!

Q: Will I experience any downtime? Will my domain become inaccessible while I make the change?

A: No. Your domain will not be inaccessible during the changes. ns1.dnspark.com has been online several weeks and has been serving your DNS zone during that time.

Q: Do I need to do anything to my domain at DNS Park?

A: Yes and No.  You can update your NS records now in your domain, so feel free to do that whenever you would like.  If you don't, our system will automatically update them for you within the next couple of weeks.

Q: Why are you doing this???

A: We have been fans of anycast for several years, since rolling out an anycast'd ns2.dnspark.net a while back.  We've always had it on our roadmap to add more anycast nodes, because of the reliability and value it provides to our customers.  With this upgrade, DNS Park is 100% anycast, and your zones are hosted on over 60 globally-distributed, screaming fast nameservers.  We believe this upgrade provides tremendous value for our customers in terms of redundancy, reliability, DDoS protection, and overall management of your DNS.

Q: My registrar is asking for an IP address. What do I put?

A: If your domain registrar requires you to list IP addresses, you should enter the following:

ns1.dnspark.com - 216.59.57.100, 2602:ffe2:10::100
ns2.dnspark.net - 194.0.2.16, 2001:678:5::10

Q: Do my FREE services get anycast?

A: NO.  Sorry, we have to reserve our highest level of DNS reliability and speed for paying customers only!  Feel free to upgrade at anytime though by clicking the link in your Control Panel.