Support Delays Steve Helms August 16, 2016 19:44 Updated Follow We are having trouble keeping up with the volume of support requests. Please expect delays in response. Related articles DNS Park Anycast Updates Articles migrated to community Comments 27 comments Sort by Date Votes Gregory Sachs August 12, 2015 13:08 Mail Crossing has been broken for 4 days with an expired Cert and your support is not answering requests please fix it TODAY 1 Permalink Syed John October 18, 2015 18:31 we need some contact info for phone support. 1 Permalink Graham Kiff August 12, 2016 10:04 I can second the issue with Mail Crossing - your certificate has expired, please resolve this ASAP 0 Permalink Joao Robero Oliveira August 16, 2016 19:44 I paid renew , but my dns hostiing still expired. Please resolve this ASAP. thanks 2 Permalink Eric Mack January 09, 2017 19:35 What is the best way to get support? I've submitted by email and via the web with limited response. Ideally, the answer to my question should be in the FAQ; however, I can't find it. Very frustrated as this lack of response makes me look bad for recommending DNS park to my customers when I can get simple answers to serve them. 0 Permalink Carlos Bodra May 08, 2017 13:46 I paid renew last week and its showed as "to be expire". I open an issue, but no response from DNSPark. 0 Permalink Jaan Feldmann May 12, 2017 12:55 DNS change is not promoting to all DNS servers. Thanks to that our e-shop is not fully reachable. No reactions to support requests. 2 Permalink Dexter Haskins June 15, 2017 20:47 I changed my A records for my domain a few weeks back and we are having issues with clients getting to the website consistently. An nslookup shows that your ns3.dnspark.net server is responding to DNS requests with our old website IP address. This is affecting our subscriptions and I've had my ticket open for almost a week with no response. Please correct this ASAP or we will need to move our records off and cancel our services with DNS Park. 2 Permalink Cameron Bettner July 12, 2017 14:27 Name servers are out of sync. My mail flow is broken unless someone luckily gets connected to name server 3. Please help. 1 Permalink Alexandra Moreno July 12, 2017 16:43 We are having problems all new A records we are adding since this Sunday aren't working at all and some old records we edited months ago are sending to the old IP for some users. Nobody had help us on the tickets, facebook, twitter etc and we really need the new records we added to start working. Is somebody there to help? 1 Permalink Eric Mack July 12, 2017 16:48 I have service tickets open for over 4 months without resolution. Are you folks still committed to your customers? I will repeat my question from SIX months ago: What is the best way to get support? I've submitted by email and via the web with limited response. Ideally, the answer to my question should be in the FAQ; however, I can't find it. Very frustrated as this lack of response makes me look bad for recommending DNS park to my customers when I can get simple answers to serve them. 1 Permalink Eric Mack July 12, 2017 16:49 I have temporarily turned off mail crossing until the problems are resolved I understand problems happen, what's very disappointing is lack of acknowledgement from DNSPark. Come on folks these are your customers asking for help! 0 Permalink Graham Kiff July 12, 2017 17:06 I've had nameserver issues since 30/June, however it got progressively worse over the last week. Support repsonse times have always been very poor, however problem resolution is usually even slower. I've had several problems over the years with DNS Hosting, Mail Rescue & Mail Crossing, however this has caused such major outage I have been forced to switch to Amazon. Extremely happy with Amazon's Route53 & SES services and support second to none! 0 Permalink Eric Mack July 12, 2017 17:47 I'm not bashing DNSPARK. I prefer, in fact, to support small businesses. That said, it's hard to use or recommend services that do not respond, even to their own support pages (here). Make me nervous wondering if the business is still in operation. 1 Permalink Eric Mack July 12, 2017 17:47 ALTERNATIVES TO DNSPARK? ANYONE HAVE RECOMMENDATIONS? Graham, I have referred many clients to DNSPark over the years. In fact, originally it was a client that referred DNS park to me. The two services we use and were recommending were MAIL PATHFINDER and MAIL CROSSING. It sounds like you have some alternatives? I like what DNS Park has, I just can't live with the silence when things go south. If you or anyone have alternative services for MAIL PATHFINDER or MAIL CROSSING that you can recommend from experience that would be great. 0 Permalink Gregory Sachs July 14, 2017 12:21 Why don't you fix your platform instead of posts about support delays? Main crossing has been down atleast 7 days, no response from anyone. It needs to be fixed today. also looking for alternatives, this lack of support is not good. 2 Permalink Ugo Bellavance July 17, 2017 01:10 Edited I agree. Fix your system and you won't have tickets. Do you need help or something? 0 Permalink Gregory Sachs July 17, 2017 04:49 @Eric Mack Just signed up for mail redirection and relay services from dnsexit.com. done with dnspark. to anyone who reads this don't sign up. 9 days down, no reply at all. 0 Permalink Piotr Styk July 17, 2017 06:32 2 paid dns accounts: no changes are propagating to internet. started provider change procedures. no support ticket reply for 72h. bye bye. 0 Permalink simon crisp July 19, 2017 08:52 Seems it is not only me with issues. I've never had such bad customer service; two weeks to even acknowledge a support ticket. I've now found a free service that does the job rather than pay for a shitty service. My conclusion is that they are running the company into the ground on purpose but I can't figure out why. Seems someone has pressed the self destruct button. 0 Permalink Ugo Bellavance July 19, 2017 09:37 They fixed our DNS issues yesterday, but we already switched to DNS Made Easy. 30$/y for 10 domains. 0 Permalink Jason Johnson September 30, 2017 01:53 You guys suck... 0 Permalink Esava Tausere January 04, 2018 12:25 ns4 and ns5 is not updating with new/updated records. 0 Permalink Ron Searle January 08, 2018 20:03 Don't be fooled. There are not support delays. Support is completely non-existent. Send an email to support, get an automated response, then nothing. Even the link to follow your issue online with Zendesk is dead. If anyone is still following this thread and has already jumped ship we would love to hear any positive feedback you may have about other DNS providers. Thanks. 0 Permalink Eric Mack January 08, 2018 20:16 Ron, we have been looking at DNSMadeEasy. Based on my experience sending many clients to DNSPark I am going to interview the folks at DNSMadeEasy first. They claim to answer the phone. I can't get DNSPark to answer an email to BUY more services. Please share your experience. Maybe the folks at DNSPark will read these comments and respond. I wish them well. 0 Permalink Ugo Bellavance January 08, 2018 20:20 We switched to DNSMadeEasy 6 months ago. Never had to communicate with them because everything simply works. Plus they have a mobile app, stats, and more paid options than DNSPark. We configured secondaries with Linode and it works. 0 Permalink Eric Mack January 08, 2018 20:28 That's encouraging. Specifically, I am looking for a reliable alternative to MAIL CROSSING (for outbound SMTP Mail) and MAIL PATHFINDER (for inbound SMTP Mail). I would like to know what alternatives people ave found. DNSMadeEasy has a few similar offerings. Have you used any of these or others? I would have stayed with DNSPark; I like supporting small businesses, but they won;t even respond or acknowledge an email or support request beyond an automated response. 0 Permalink Please sign in to leave a comment.